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As a Spa & Wellness Membership Coordinator, you will be responsible for below.-
- Responsible for the sales program related to memberships, packages, and retreats programming of the Spa, Wellness and Recreation.
- Anticipate guests’ needs when selling membership, packages to our guests promoting the Spa & Wellness in all aspects (showrounds, telephone/ email/web enquires).
- As a main point of contact for all Spa, Wellness, and Recreation services and membership related inquiry.
- Respond to all enquires in a professional and timely way whilst following our guidelines.
- Ensure that all correspondence and data input for the Spa & Wellness is accurate & timely.
- Ensure accurate capture of data and revenue and provide relevant information to Operations.
- Review reservation entered on previous day to ensure that selling strategy and process are followed.
- Work with the hotel PR’s, Digital Marketing for the digital promotion strategy.
- Audit the guest feedback and develop proactive plans to exceed guest expectations by continual improvement.
- Implement strategies and initiatives to prevent reoccurring or possible issues at time of booking that could impact revenue or guest experience.
- Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments.
- To proactively send a membership expiration reminder and encourage for the membership renewal accordingly.
Qualifications
- At least two years of experience in Spa & Wellness program development or related field.
- Knowledgeable in Spa & Wellness.
- Dedication to providing great customer service
- Excellent communication, interpersonal, and organizational skills
- Proficient in English, both written and spoken
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