Method of Application: Kindly apply by filling this form https://forms.gle/L72gcZhTm3BpgMry6
Job Title: Customer Care Representative
Resumption: Immediately
Level/Salary Range: Attractive
Benefits: Accommodation
Industry: Dry-Cleaning
Location: Chevron Drive, Lekki, Lagos
Job Summary
We are looking for a friendly and empathetic Customer Care Representative to join our customer service team. As a Customer Care Representative, you will be the first point of contact for our valued customers, providing exceptional service and support to address their inquiries, concerns, and requests. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to building positive relationships with our customers and enhancing their overall experience with our company.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about our products, services, and policies.
- Actively listen to customers' concerns and complaints with empathy and understanding.
- Collaborate with relevant teams to escalate and resolve complex or urgent customer concerns.
- Gather and document customer feedback, suggestions, and preferences.
- Relay valuable customer insights to the relevant departments to contribute to product improvement and service enhancements.
- Engage in customer retention efforts by identifying opportunities to upsell or cross-sell products or services that align with customers' needs and preferences.
- Maintain accurate and comprehensive records of customer interactions and support requests.
- Provide regular reports on customer inquiries, feedback trends, and service performance to management.
Requirements:
- Proven 2 years experience in customer service.
- Exceptional communication skills, both verbal and written.
- Empathetic and patient with the ability to handle customer concerns with composure.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using customer service software, email, and chat platforms.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented and committed to accuracy in customer interactions.
- Positive attitude and team player mentality.
Job Type: Full-time
Experience:
- Customer Care: 2 years (Required)