RESPONSIBILITIES:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Type: Contract
Contract length: 12 months
Pay: Up to Php570.00 per day
Benefits:
- Pay raise
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (Required)
