Division : Operations
Euroclear Bank Asset Servicing Operations, and its 500 colleagues based in Belgium, Poland and Hong Kong, are at the heart of what is happening in the capital markets.
The role responsible for delivering cash or securities operations servicing clients and may concentrate on a specific aspect of the business ( transaction processing, asset servicing, collateral, funds, banking , reconciliation, investigations ...). It may also involve contributing to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.
Role and Responsibilities:
- Role requires good knowledge of Bank products, services and procedures in the area of expertise.
- Direct access to the function typically requires previous experience in Euroclear or in a back office banking environment.
- Has reached a satisfactory level of polyvalence in most of the tasks and processes of the team. Is able to control adequately most of the processes and escalate when necessary and solve escalation jointly with the team leader .
- Is able to handle some risky operations.
- Contributes to the continuous improvement tof the team.
- Contributes in problem solving sessions, raises gaps in working methods, reviews operational procedures in own area of expertise and may participate to projects or initiatives
- Usually train and coach in some processes
Required Qualifications:
- Previous experience in banking environment is an asset
- Very good communication skills to ensure extraordinary services for our clients
- Ability to pragmatically and efficiently resolve problems
- Able to manage and resolve situations within established guidelines like escalations or more complex investigations
- Adaptive and flexible attitude to varying scenarios and possible stressful situations
- Assertive capabilities to foster efficient inter-departmental communication
- Fluent proficiency in English
- Readiness to perform autonomously and lead or contribute to new and on-going projects
