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About Us
Assure high levels of workshop proficiency and quality of work by planning, leading, organising and supervising the day to day activities of mechanics, technicians, apprentices and trades assistants.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
Site specific Objectives
- Undertake Planned Preventative Maintenance Tasks.
- Undertake Re-active Maintenance Tasks and Repairs.
- Ensure that best Operating Practice is applied when undertaking Maintenance Tasks / Repairs.
- Provide a list of required materials to Technical Manager to enable successful execution of Maintenance Tasks.
- Complete and issue Check Sheets to Technical Manager on a weekly basis.
- Monitor and action SLA items to maintain all calls within SLA
Customer Service
- Professionally present yourself in the image of the company’s mission and vision statements and values
- Provide prompt, dependable high quality service to all (internal and external) customers
- Present an upbeat, friendly and outgoing personality to customers at all times
- Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”
- Uphold the trust and confidence of current customers
- Give special attention to repeat orders to ensure the situation is corrected and reduce the likelihood of further occurrences
ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards Health and Safety
- Adhere to the Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
- Ensure sufficient risk and task analyses are completed to carry work out safely
- Monitor activities conducted to identify any significant hazards
- In conjunction with Technical Manager develop and maintain an effective hazard mitigation strategy
- Record all actions taken to mitigate hazards
- Record all injuries and/or near misses and notify the Technical Manager as soon as possible following the event
- Ensure protective clothing and safety equipment provided is worn at all times as appropriate to the current working situation and is in good working order
- Maintain and encourage good housekeeping practices throughout the workshop
Ad Hoc
- May be required to assist with any other duties that may be outside scope of responsibility
Skills and Competencies
- Excellent customer relation skills.
- Good people skills.
- Ability to plan, organise and control own work effort.
- Understand and follow oral and written instructions.
Qualifications
- Grade 12
- Trade test certificate with wireman’s licence
- 3 years maintenance experience in Electrical
