Job Description:
Marsgo Technologies are looking for a passionate Customer Service Representative who’ll provide strategic and practical advice to our company’s client to have a better experience of our services and products.
The ideal candidate will be a strategic thinker and knowledgeable in everyday activities. We want to see excellent communicators, with lots of enthusiasm and empathy to our clients who are ready to make a difference. Knowledge of our industry matters too.
Key Responsibilities:
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products, services, and requests
- Obtain and evaluate all relevant information to handle product and service inquiries
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
Skills and Qualifications:
- Communication skills- verbal and written (Knowledge in speaking Tagalog and/or Chinese are preferred)
- Problem analysis and problem-solving
- Good and fast Typing Skills
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
Benefits:
Working hours: 12 hours
Salary: AED 3500 + 500 plus commission
Monthly off is 2 days per month
Working on day offs will have AED 500 additional for attendance
Visa: under company
You can send your CVs at marsgotech.Jenny@gmail.com
Job Type: Full-time
Salary: AED3,500.00 - AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you fluent in speaking English, Tagalog and/or Chinese?
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